The FPS Finance will now deliver messages directly to your eBox
The government has announced that, effective immediately, there will be better integration between MyMinfin (from the FPS Finance) and the e-Box Enterprise. So finally, those useless notifications in your e-Box are a thing of the past:
This change improves efficiency, but may also require an adjustment to your procedures.
If you work directly with e-Box Enterprise
If you, as a business owner, work directly in e-Box Enterprise, you will naturally welcome this change. It takes far fewer clicks to view communications.
Have you delegated permissions to employees to retrieve communications in e-Box? If so, we recommend that you take a moment to consider this. Communications from the FPS Finance, which were previously restricted in MyMinfin, are now available to anyone with access to your e-Box.
This means that the following documents will suddenly be available to anyone with access to your e-Box Enterprise:
demand notices and payment reminders
administrative fines
VAT returns with all amounts per VAT schedule
notification of an enforcement order (against suppliers, or colleagues...)
statement of your prepayments
current account balance
requests for information
etc.
These documents, which were previously specifically protected within MyMinfin, are now visible to employees with access to your company’s e-Box.
We therefore recommend that you log in to the social security system, where e-Box permissions are managed. There, you can review all users and disable e-Box Enterprise permissions where necessary.
You can also choose to disable access for all employees, and use a solution like Boxflow to automatically fetch and deliver your messages to the right place.
Please also note: as we describe below, it appears that not all types of messages from MyMinfin are currently being delivered to the e-Box. This means you risk missing messages, because not only are those messages not (yet) in your e-Box, but you also no longer receive the notification that a message is waiting in MyMinfin.
If you use an application like Boxflow
Boxflow automatically retrieves your eBox Enterprise and MyMinfin messages and, using smart automations, delivers them to the right department or person within your organization. This way, you can set who is allowed to view each type of communication, and you can be sure that every message is followed up on.
Using Boxflow therefore becomes particularly useful if you receive a lot of messages and want to deliver them immediately to the right location. This can be done directly to the mailbox, via an (automatic) assignment within the application, or even linked to, for example, a SharePoint or Google Drive.
What exactly is changing? If you have activated the integration with both e-Box Enterprise and MyMinfin, you will now receive communications from the FPS Finance twice:
As you can see, the message actually arrives in the e-Box first, and only the next day via MyMinfin itself.
However, we have noticed that not all messages are yet delivered via the e-Box, and some types of messages arrive directly via MyMinfin only:
We therefore do not recommend discontinuing the connection with MyMinfin just yet. As an alternative, here is the recommended procedure:
Create an automation that is triggered as soon as a message is received:
Add two conditions: the sender must be the FPS Finance, and the service through which the message was received must be eBox Enterprise.
Then set up one action: automatically set the message to 'Processed'.
Place this automation first, and ensure that any subsequent automations in the conditions only run if the message is not yet in the 'Processed' status.
Future Updates
In itself, this is a positive development that many entrepreneurs will welcome. At the same time, it presents some challenges for larger organizations to ensure that all messages end up in the right place and are indeed followed up on.
The complexity is likely to increase further if the government also decides to make the use of the e-Box mandatory.
Boxflow will therefore continue to closely monitor these developments in the near future, and:
Evaluate whether all messages from MyMinfin are arriving correctly in the e-Box Enterprise
For the time being, exclude duplicate messages from the maximum number of messages that can be processed based on the subscription plan
Develop an automatic triage of messages to ensure no duplicate messages remain in the system (without requiring the creation of an automation)
We are, of course, available to assist you if you have any questions about adjusting the settings of your Boxflow account.
